Terms & Conditions

What’s Included

When you sign up for a Webly package (Business or Pro), your first payment covers:

• Registration of one domain name for one year (up to €30 of registration cost included; any amount above that is charged as part of your first payment).
• Website hosting on Webly’s infrastructure for one month, with a free SSL certificate, enterprise-grade network security, and automatic backups.
• Guided setup of your own free-tier Cloudflare account: you create the account yourself, following our step-by-step instructions, and then invite Webly to configure it — we set up the DNS records that point your domain at your hosting.
• Design and build of your website: we’ll show you a small number of design directions to choose from (3 for Business, 5 for Pro), then build your full site around the one you pick, based on the information you give us in your requirements questionnaire. Any additional content beyond the initial build is added by you, following the self-serve guide we provide.
• A self-serve guide so you can manage and update your own site going forward.
• Up to 2–3 minor content changes during your first 30 days, to fine-tune the site we’ve built for you.

The First 30 Days

We aim to deliver a working first draft of your site within 15 days of signup, provided you return your completed requirements questionnaire and approve a design direction within 10 days. If either takes longer on your side, your delivery timeline shifts accordingly.

You’ll then have until day 30 from signup to review the site, request your included minor changes, and decide whether to keep it.

“Minor changes” means small adjustments to content, layout, or design already on the site (text edits, swapping an image, adjusting colors or spacing). It does not include building new pages, adding new functionality, or e-commerce setup — those are available as paid add-ons.

Continuing Your Service

By day 30, you’ll need to decide whether to continue. If you do, you pay the remaining 11 months of your first year upfront (11 × €55 for Business, or 11 × €85 for Pro), plus any add-ons you might need. If you decide not to continue, your hosting and site access end and no further payment is due — but see Section 6 on what happens to the domain and site.

From your second year onward, you can choose to pay monthly or annually. Paying annually gets you a 5% discount against the monthly rate.

Your domain renews separately from your hosting, at its own annual point. €30 of that renewal cost is included each year; anything above €30 is charged at Webly’s domain pricing for that term.

Support After the First Month

Webly’s active build and design involvement ends once your first month is complete and your site is handed over. After that:

• Your plan continues to include hosting, security (SSL, Cloudflare, backups), and technical/hosting support for as long as your subscription is active.
• Content changes, redesigns, new pages, or new features are not included — these are billed separately as add-on hours or fixed-fee add-ons (see Section 5).
• We do not provide ongoing content management, marketing, or day-to-day website administration as part of the base plan. You manage your own site using the guide we provide, or you can pay for us to do it via add-on hours.

Add-Ons

The following are available on top of your base plan — see rates in the table below.

• Plan upgrade (Business → Pro): switch to Pro any time, prorated from your next billing date.
• Extra design/build hours: billed hourly for work beyond what’s included in your first 30 days. 1-hour minimum applies.
• Website administration hours: billed hourly for content updates or maintenance we do on your behalf after your first 30 days. 1-hour minimum applies.
• Multi-year domain registration: your first year is always registered for a single year at signup. From your first annual renewal onward, you can lock in several years at once, with your plan’s included yearly credit applied.
• E-commerce (WooCommerce) setup: available on Pro plans as a one-time setup fee.
• Extra mailboxes or storage: available beyond your plan’s included limits at an additional monthly rate.

Domain Name

Your domain is registered in your name (or your organization’s name) for the term you’ve paid for. If you cancel your Webly plan, the domain remains yours — it does not transfer back to Webly — but hosting, the website itself, and Webly-managed DNS will stop once your paid period ends. We recommend planning ahead if you intend to move your domain or site elsewhere.

Renewals and Reminders

We’ll send an automatic reminder 15 days before any renewal — monthly or annual — so you have time to decide whether to continue, switch plans, or cancel. An invoice is automatically emailed to you on every payment.

Cancellation

You may cancel at any time by notifying us before your next renewal date. Cancelling stops future billing; it does not refund amounts already paid for the current paid period (month or year), except where required by applicable consumer protection law (e.g., statutory withdrawal rights on initial signup, where they apply).

Why We Require Upfront Payment

We ask for payment upfront (first month at signup; the remaining year at day 30 if you continue) because building and hosting a website has real upfront cost on our side, and this structure protects against situations where a site is built and then immediately moved elsewhere before we’ve been paid for the work. We think this is a fair trade for the fixed, transparent pricing we offer.

Changes to These Terms

We may update these Terms from time to time. Where changes materially affect your rights or pricing, we’ll notify you by email in advance of them taking effect for your account.